Reference
Troubleshooting & Support
Reference material from the manual, including troubleshooting guidance, FAQ placeholders, support placeholders, and revision history.
Troubleshooting Guide
If a policy does not behave as expected, use the source manual’s troubleshooting guidance below.
Issue
Policy did not work for a specific app
Cause
Incorrect application name or executable name for the user’s OS
Solution
Look up the correct application name/executable for the OS, then edit it in Apps.
Frequently Asked Questions
How does DLP Agent help prevent data leakage?
DLP Agent combines AI-powered content classification with policy-based controls to identify and stop sensitive data from leaving the organization. It is specifically designed to strengthen source code protection across developer workflows and endpoints.
Which problems does DLP Agent solve better than legacy DLP solutions?
Traditional DLP solutions often depend heavily on static pattern matching and require significant tuning before they become effective. DLP Agent uses AI-based detectors and LLM-powered file classification to improve detection accuracy, reduce false positives, and shorten deployment and tuning time.
What happens when a policy is violated?
When a policy violation is detected, DLP Agent can automatically block the activity, record the event in the audit log, and generate an alert. Alerts can include key information such as the time of the event, user, device, application, destination, policy, and severity level.
Can DLP Agent work alongside existing endpoint security solutions?
Yes. DLP Agent is designed to complement existing security platforms such as Microsoft Purview and Microsoft Defender. It can operate alongside these tools to strengthen data loss prevention coverage, particularly for source code and developer-related data protection use cases.
Support and Contact
If further assistance is required, please contact our support team:
dlp.support@nng.com
Phone
+84 90 8345880
Website
dlp.nng.com.vn
Revision History
VERSION
DATE
CHANGES
1.0.2
11th September
Add new flow to apply policy with whitelist
1.0.1
24th August
Assign Policy base on Device and Department
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